About us
A friendly, independent helping hand for car satellite radio
There's a lot going on behind a satellite radio: the receiver, the antenna, the sky and your provider's account. We help drivers make sense of it.
Why RadioCares24 exists
When a car radio goes quiet, it's rarely clear who to ask. The receiver? The antenna? Your account? One message on the screen could mean any of them.
We exist to take that first confusing step off your plate. Tell us what you see, and we'll help you work out the likely cause, what to check and what to say to your provider or installer, so you only explain it once.
We are an independent help service. We don't run satellite networks, sell receivers or manage your account, and we are not connected to any provider or manufacturer.
At a glance
- What we do
- Guidance on activation, signal, channels and plan questions.
- What we don't do
- Activate radios, change plans or repair hardware.
- How to reach us
- The enquiry form or by phone on 1-833-595-7726.
How we work
Four simple principles
Say what we are
We're an independent service. We say so on every page and never pretend to be your provider.
Say what we can't do
Every guide lists its limits. If something is outside what we can do, you hear it up front.
Ask for as little as possible
We collect only what we need to reply, and never card numbers or account passwords.
Keep you in charge
Your plan and your equipment are your decisions. We help you make them with the facts.
What happens to your enquiry
It goes straight to our team's inbox and is used only to reply to you. This website keeps no copy of it. The privacy policy explains what we keep in our inbox, for how long and how to ask us to delete it.
- Sent over an encrypted connection to a mailbox only our team can open
- Never sold, and never used for marketing
- No card details or passwords collected, ever
- Deleted on request or after our retention period
Still not sure where to start? Just tell us what the radio is doing.
Send a short note or call. We'll reply with practical next steps, and tell you honestly what we can and can't help with.